Responsible Gaming
at h baji

Our Commitment to Responsible Gaming

At h baji, responsible gaming is not a box-ticking exercise — it is a core principle that shapes every aspect of how we build and operate our platform. We believe that gambling, when approached correctly, is a legitimate and enjoyable form of entertainment. However, we are equally aware that for a minority of players, gambling can develop into a habit that causes serious harm to their finances, relationships, and mental health.

Our responsible gaming programme is designed to give every player the information, tools, and support they need to make informed decisions about their play. We proactively monitor player behaviour for signs of problematic gambling patterns and intervene when our responsible gaming systems flag a concern — even before a player reaches out to us.

h baji serves players across Bangladesh, including major cities like Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. We understand the financial pressures that many households in Bangladesh face, and we take our duty of care seriously. Our responsible gaming tools are available in your account settings at zero cost and can be activated at any time without needing to contact support.

Age Restriction — 18+ Only

h baji strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable requirement that applies to all products and services offered on h-baji.app, including sports betting, live casino games, slot games, crash games, and all other wagering activities.

How h baji Enforces Age Verification

• Registration date of birth check: Every player must provide their date of birth during account registration. Players who do not meet the 18+ threshold are blocked from completing registration.
• KYC document verification: Before processing a first withdrawal, h baji requires a copy of a valid government-issued ID (National Identity Card, passport, or driving licence) confirming the player's age and identity.
• Ongoing monitoring: h baji's compliance team monitors account behaviour for patterns inconsistent with adult play and may request additional verification at any time.
• Parental controls guidance: If you share a device with a minor, we strongly recommend using device-level parental control software to prevent unauthorised access to the h baji platform.

Deposit Limits

One of the most effective ways to maintain control over your gambling spend is to set a deposit limit before you start playing. h baji's deposit limit feature allows you to define a maximum amount of money you are prepared to deposit over a given time period. Once your limit is reached, no further deposits will be accepted until the next period begins.

Deposit limits apply to all payment methods accepted by h baji, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The limit is calculated on a combined basis across all payment methods — it is not possible to bypass a deposit limit by switching payment channels.

Time-Out Features

h baji provides two distinct time-based tools to help players manage the amount of time they spend on the platform: Session Time Limits and the Take a Break feature. Both tools are available instantly in your account settings and require no approval from our support team.

Session Time Limits

A session time limit sets a hard cap on how long a single continuous gaming session can last. Once the limit is reached, h baji will automatically log you out and display a summary of your session, including total time played and net result for that session. You can set session limits between 15 minutes and 8 hours.

Reality Check Notifications

Reality checks work alongside session limits. At the interval you choose (between 15 minutes and 2 hours), a pop-up will appear during your session displaying:

• Total time elapsed in the current session
• Total amount wagered during the session
• Net win or loss for the session
• Option to continue playing or end the session immediately

Take a Break

If you need a planned pause from gambling without committing to full self-exclusion, the Take a Break feature suspends your account for a defined short-term period. Available break durations are:

• 24 Hours — ideal for a quick pause after a heavy session
• 48 Hours — a weekend break to reset
• 7 Days — a full week away from the platform
• 30 Days — a month-long cooling-off period

Self-Exclusion

Self-exclusion is the most comprehensive player-protection measure available at h baji. It is intended for players who feel that their gambling has become difficult to control and who need a longer or permanent break from the platform. During a self-exclusion period, your account is fully deactivated: you cannot log in, deposit, place bets, or access any h baji gaming product.

Available Self-Exclusion Periods

• 6 Months — minimum self-exclusion period available at h baji
• 1 Year — recommended for players who have experienced significant financial or emotional impact from gambling
• 3 Years — long-term exclusion for players seeking extended recovery time
• Indefinite / Permanent — no expiry date; account remains closed unless a formal reinstatement request is approved after a mandatory minimum of 7 years

How to Activate Self-Exclusion

1. 1Log in to your h baji account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. 2Select your preferred exclusion period from the available options (6 months, 1 year, 3 years, or indefinite).
3. 3Confirm your decision by entering your account password. A confirmation email will be sent to your registered address within 15 minutes.
4. 4Your account will be deactivated immediately upon confirmation. Any pending withdrawals will be processed to your original payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
5. 5If you cannot log in or require immediate assistance activating self-exclusion, contact our support team at [email protected] and quote "SELF-EXCLUSION REQUEST" in the subject line. Our team will process the request within 24 hours.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem do not realise it until the financial, emotional, or social impact has already become significant. h baji encourages every player to periodically reflect on their gambling behaviour using the checklist below.

If you answer "yes" to three or more of the following questions, we strongly encourage you to use our self-exclusion tool or contact our support team for guidance.

Tips for Safe and Enjoyable Play

Responsible gambling is about making conscious, informed decisions every time you play. The following practical guidelines are designed to help you enjoy h baji's games — from cricket betting on BPL and T20 markets to slots, live casino, and crash games — while keeping your gambling firmly within healthy boundaries.

• Set a budget before you start: Decide in advance exactly how much money you are comfortable spending in a given session or week, and treat that amount as the cost of entertainment — not as an investment you expect to recover. Use h baji's deposit limit tool to enforce your budget automatically.
• Never chase losses: If you reach your session budget, stop playing. Chasing losses — placing additional bets in an attempt to win back money already lost — is one of the most common drivers of problem gambling and almost always results in larger losses over time.
• Gamble only with disposable income: Only ever deposit money that you can afford to lose without affecting your household budget, savings, or ability to meet financial obligations such as rent, utilities, food, and school fees.
• Take regular breaks: Set a session time limit before playing and honour it. Step away from the screen periodically, even mid-session, to clear your head and reassess how the session is going. h baji's reality check alerts can help by prompting you at regular intervals.
• Do not play when emotionally compromised: Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol or substances. Emotional states impair judgment and increase the likelihood of impulsive, high-risk betting decisions.
• Balance gambling with other activities: Ensure that gambling remains one of many leisure activities in your life, not your primary source of entertainment or social engagement. Maintaining a balanced lifestyle is one of the strongest protective factors against problem gambling.
• Keep track of your history: Regularly review your transaction history and betting records in your h baji account. Seeing your actual spend over time can provide a valuable reality check and help you identify patterns before they become problematic.
• Talk to someone you trust: If you feel your gambling habits are changing or you are finding it harder to stick to your limits, share your concerns with a trusted friend or family member. External perspective can be enormously helpful in recognising and addressing early signs of problem gambling.

Support & Help

If you are concerned that gambling is having a negative impact on your life — or on the life of someone close to you — h baji's support team is available 24 hours a day, 7 days a week. Our responsible gaming specialists are trained to listen without judgment and to guide you towards the right protective tools or external resources for your situation.

What to Expect When You Contact Us

1. 1Your message will be acknowledged within 24 hours by a member of our responsible gaming team, who will confirm receipt and provide a reference number for your case.
2. 2A specialist will review your account history and the nature of your concern before responding with tailored guidance and recommended protective measures.
3. 3Where appropriate, our team may proactively apply a temporary account restriction to protect you while your case is being reviewed — this is done with your best interests in mind.
4. 4You will be provided with a clear summary of the options available to you, including the specific responsible gaming tools most relevant to your situation.
5. 5All communications and account actions related to responsible gaming requests are handled confidentially and are not shared with other departments unless operationally required.

Protecting Others

If you are concerned about a family member or someone close to you who may have a gambling problem, h baji can assist. Contact our support team with the registered email address or username of the account in question, explain your concerns, and our team will review the account and take appropriate protective action where evidence of harmful gambling behaviour is identified. All such requests are handled with strict confidentiality.

h baji is committed to continuously improving its responsible gaming programme. We regularly review our tools, policies, and player-monitoring systems to ensure they reflect best practices in player protection. If you have suggestions for how we can improve our responsible gaming offering, please share them with us at [email protected] — we read every piece of feedback we receive.